Guarantees and Returns
Question : How do guarantees work?

Answer : All goods sold by "The Casio Shop" are guaranteed by South Africa's official Casio distributor and holds a 1 year warrantee. Should an item become faulty within the guarantee period, simply inform "The Casio Shop" and we will advise you on the nearest repair centre or view our "CONTACT US" page and choose the relevant watch repair centre. Please note that should any goods be tampered with by anyone besides the manufacturer's representative or should the goods be operated on outside the manufacturer's specified ranges, the guarantee falls away. Please note that you will be required to produce proof of purchase or the guarantee card.

Question : How do returns work?

Answer : Should an item not meet with your satisfaction for whatever reason you may return the goods to "The Casio Shop" within seven days of receipt. You will then get a full refund less all direct costs incurred by "The Casio Shop" associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.

Question : Can i cancel my order? What happens if I am not happy with the product i receive?

Answer : You have 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees.

If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.