Official South African Retailer | Free Delivery/Returns* | Buy On Credit

DELIVERY INFORMATION

The Casio Shop offers FREE DOOR to Door delivery on all watch orders country wide however there will be a shipping charge for keyboard, digital piano and projector orders. This delivery fee is calculated by the system on the volume of the order and will vary from R200-R500 depending on you location. Please note that you are able to collect you purchase from the Johannesburg warehouse and pay no delivery charge.

DELIVERY TIMES

Please note that there might be a delay in order processing during the festive season due to high sales volumes (an extra day or 2 might be required for order processing)

The Casio Shop strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes for a local order from when an order is placed until it is dispatched for delivery, is 2 working days. (Once an order is dispatched it may take between 2-3 working days). Approximate time taken from dispatch to the receipt of goods:

• Major Centres via Express Courier: 2 working days
• Regional Areas via Express Courier: 2 to 3 working days

If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund.

You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours during the week.

TRACKING

Once The Casio Shop has dispatched your order, you will be able to find your RAM courier tracking number in your account backend (simply log into your account to find your shipment tracking number). If you would like us to assist your with your tracking number for you order please email info@thecasioshop.co.za

RETURNS

WE HAVE EXTENDED OUR RETURNS DATE UNTIL THE 3/1/2017 FOR X-MAS ORDERS!

Should an item not meet with your satisfaction for whatever reason you may return the goods to the Casio Shop within seven days of receipt. You will then get a full refund less all direct costs incurred by the Casio Shop associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.