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Order Returns & Cancellations
1. General returns
Watches purchased on The Casio Shop may be returned within 7 days of receiving your order (with the exception of sections 2, 3 and 4 as stipulated below) provided that:
The items/s are undamaged
That it has not been worn/used
Items/s are in their original packaging with all tags still attached.
The item was not part of a promotion
The item is not a piece of musical equipment
There will be a R75 shipping fee for all returned watch orders, for heavier items the amount will vary. If you would like to return an item with your own courier then you are most welcome to (You will be liable for parcel insurance for your return).
Kindly log your request for the purchase to be returned for exchange or refund. You will be notified of the shipping details thereafter. Kindly understand that all items being returned need to be inspected PRIOR to confirmation of an exchange or refund.
Please be advised that all returns processes take 5-7 working days.
2. Returns of items that were displayed/described incorrectly on the website or delivered in error
A full refund or exchange of the item will be actioned provided that the request/error is logged within 7 days after delivery. The Casio Shop will be liable for the shipping fees in this regard.
Please ensure that the item/s are
In their original packaging
With all accessories and parts
All returns will be finalized within 7 working days from receipt. Refunds will reflect within 5-7 working days after the refund has been concluded.
3. Items damaged in transit
Item/s deemed as damaged in transit need to be logged as such on the website upon receipt of the item/s to serve as notification of this issue.
Damaged in transit item/s need to be returned within 3-4 working days of receipt.
Any items that are deemed as damaged in transit will be returned at no cost to the customer and will be replaced. A refund may only be actioned should there be no stock to replace the damaged item.
Should we need to replace the damaged in transit item we will replace it for the same item ordered. Should there be no stock available an option for a refund will be offered.
Should you qualify for a refund, this will reflect within 5-7 working days after the return has been concluded. *In some cases, a store credit may be given should the damage of the item be deemed as inconclusive.
A cancelled order is classified as any order that has not yet been assigned a tracking number. At this stage, an order can be cancelled and a full refund actioned if payment has not yet been made. Once a tracking number has been assigned to the order, you will then be liable for the shipping fee should you cancel the order at this point.