FREQUENTLY ASKED QUESTIONS
Question : Do you sell grey or parallel imported goods?
Answer : Absolutely not! The Casio Shop only offers you authorised products at the lowest prices all with full South African product support. Due to the fact that all stock is in South Africa, delivery is speedy! Please note ... if you have purchased a grey product or products, no product support will be available to you in South Africa and you damaged item will need to go back to where it was originally purchased from. All our products come with a 1 year South African warrantee!
Question : How do EFT and SnapScan payments work?
Answer : During the checkout process you will be prompted to select a payment method. If you select “EFT/SnapScan" you will be emailed our bank details or QR code (please note that you will only receive this email once we have validated our stock amounts, for this reason our banking details cannot be found on the Casio Shop site). In the email which you receive from us after placing the order, "reference details" will be given. Please note we require a proof of payment to allocate your payment.
Please note: We only assign stock to an order for 24 hours once stock has been confirmed and our banking details sent. The Casio Shop cannot be held responsible for stock being released after the 24 hour period. If a payment has been made after an item has been released, if an item is not in stock then we will either process a refund or ask you if another model will be suitable.
Question : How does the warranty work?
Answer : All goods sold by the Casio Shop hold a warranty which is held by James Ralph (Pty) Ltd) - www.jamesralph.com. Should an item become faulty within the warranty period, simply inform the Casio Shop and we will advise you on the nearest repair centre. Faulty or items which fall within the warranrty period are the be sent to the relevant service centre at the clients cost and not The Casio Shop's. Please note that should any goods be tampered with by anyone besides the manufacturer's representative or should the goods be operated on outside the manufacturer's specified ranges, the warranty falls away. Please note that you will be required to produce proof of purchase or the warranty card. The warranty for watches only applies to the inner workings of a watch and not the strap, glass or casing.
Question : How do I track my order?
Answer : Once the Casio Shop has dispatched your order, we will send you an email containing the courier tracking number for your order. (We will also include our courier contact details).
Question : I received a tracking number but my number does not track on your courier website?
Answer : When you receive a tracking number, it means that your order has been completed and is awaiting courier pickup at our warehouse (it does not mean that our courier is in possession of your order) - your parcel would either leave that afternoon or the next morning. If you cannot tracking your parcel it means that your order has not left our warehouse or has not yet been logged into our couriers tracking system.
Question : How do I shop on the Casio Shop website?
Answer : We have made shopping as simply as possible. Use our various search or product selection menus to find the product you require quickly and easily. Should you find anything you would like to purchase simply add it to your shopping cart. You will be taken to the checkout screen where you can either choose to checkout or continue shopping. Should you select the checkout option ... you will then be asked for to enter in your delivery details as well as make a payment type selection.
Question : How do returns work?
Answer : Should an item not meet with your satisfaction for whatever reason you may return the goods to the Casio Shop within seven days of receipt. You will then get a full refund less all direct costs incurred by the Casio Shop associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.
Please note that we do not under any circumstance return or refund items which are in need of repair or are faulty after the seven day period. Items in need of repair or replacement will need to be sent back to the Casio brand distributor (James Ralph (Pty) Ltd at the clients cost.
Question : Can i cancel my order? What happens if I am not happy with the product i receive?
Answer : You have 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.
If an order is cancelled/returned, a 10% handling fee will be levied to cover processing/handling fees.
If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.
Question : What happens if the item i purchase is out of stock?
Answer : Should the situation arise that stock you have placed an order for is unavailable within the usual delivery period, the Casio Shop will contact you and notify you of the situation. You will then be given the option of cancelling or amending the order or waiting for new stock to become available.
Question : I placed a direct deposit order but I cannot find the banking details or a fax number?
Answer : Do not sweat, an email containing our banking, fax details as well as an order number will be supplied to you as soon as product availibility has been confirmed.
Question : How do I contact the Casio Shop and what are your trading hours?
Answer : We have tried to make contacting us as simply as possible. Feel free to call us on 087 4700221 or via email at email@example.com (we strive to respond to all emails within 2 hours of receipt).
Our trading hours are Monday to Friday : 9am - 4-30pm (Excluding public holidays)