It has come to our attention that there is a growing presence of counterfeit and grey Casio products within the South African market. We want to take a moment to clarify the distinction between these two categories and provide some guidance to ensure that you make informed purchasing decisions, particularly when shopping on online marketplaces and e-commerce websites such as Takealot.

Counterfeit Products:

Counterfeit Casio products are not genuine Casio items; they are unauthorised replicas that attempt to mimic our brand's products. These counterfeits lack the quality, reliability, and warranty support associated with genuine Casio products. Purchasing counterfeit goods not only compromises your experience but also undermines the integrity of the Casio brand.

Grey/Parallel Imported Products:

Grey or parallel-imported Casio products are authentic Casio items; however, they have not been officially imported or supported by our authorised agent in South Africa. While these products are genuine, they will still come with a comprehensive warranty and after-sales support that official Casio products enjoy.

To ensure that you are purchasing genuine Casio products with the full backing of our official agent, we recommend the following:

1. Check for Authenticity: Inspect the product for authenticity markers such as holographic labels, packaging quality, and product details. If something seems off or inconsistent with genuine Casio items, exercise caution.

2. Warranty Information: Inquire about warranty coverage when making a purchase. Official Casio products should come with a manufacturer's warranty provided by our authorised agent.

3. Customer Reviews: Read reviews and feedback from other customers when shopping online. Legitimate products tend to have positive reviews, while counterfeit items may have negative or suspicious comments.

4. Report Suspicious Listings: If you come across potentially counterfeit or grey market Casio products on e-commerce platforms, report them to the platform and our official agent in South Africa.

We value your trust and satisfaction with Casio products. By following these guidelines, you can minimise the risk of purchasing counterfeit or grey market goods. We remain committed to delivering quality, authentic Casio products through our authorised channels.

Thank you for your continued support, and please do not hesitate to reach out to our official agent in South Africa if you have any questions or concerns.