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Terms & Conditions

Welcome to the TCS online store. These Terms and Conditions govern your access to and use of our website, mobile application, or other online services, collectively referred to as the "Platform." By accessing or using our Platform, you agree to be bound by these Terms and Conditions. Please carefully read these Terms and Conditions before accessing or using our Platform. If you disagree with these Terms and Conditions, you may not access or use the Platform.


Terms of Use of the TCS Website

The content of the TCS website, including text, images, and other materials, is protected by copyright. You may not reproduce, duplicate, copy, sell, or exploit the content for commercial purposes without obtaining prior written consent from TCS.

Disclaimer Of Warranties And Limitation Of Liability

By using the TCS website, you acknowledge that you do so at your own risk. The website and its contents are provided on an "as is" basis, and TCS makes no representations or warranties of any kind.

TCS cannot be held liable for inaccurate information or incorrect prices displayed on the website, except in cases of gross negligence or wilful misconduct. TCS is not obligated to honour incorrect pricing caused by human error or technical glitches. While discount coupons may apply to selected Casio products, they are prohibited on clearance products. Crossed out prices represent the recommended retail price for reference. The availability of sale items can be found in designated categories.

The information displayed on the website does not necessarily reflect the opinion of TCS. It is recommended to seek professional advice before acting based on the information provided. TCS, its directors, employees, suppliers, or service providers disclaim any liability for content accuracy or the quality of products or services.

TCS does not guarantee uninterrupted or error-free services, and it does not warrant the absence of viruses in its services.

TCS, its directors, members, employees, and suppliers are not liable for any loss, damage, or expense incurred by users.

By accepting these terms, you indemnify TCS from any loss or damage, including third-party claims, arising from your actions or the actions of individuals representing you.

TCS's liability, whether contractual or due to negligence, does not exceed the monetary value of the items purchased.

Product Warranties

Casio products sold by TCS include a 1 year warranty held by the relevant Casio supplier. If an item becomes faulty within the warranty period, TCS will provide guidance on the nearest repair centre. Return costs to the service centre are borne by the customer. The warranty does not cover tampering or operation outside the manufacturer's specifications. Proof of purchase is required, and the warranty applies to the watch mechanism, not its strap, glass, or casing.

Delivery Times

Delays may occur during high-sales periods. TCS is not responsible for unforeseen or uncontrollable delays, including those caused by third-party contractors or external factors like load shedding. TCS strives for prompt order fulfilment. Local orders typically take 1-2 working days to dispatch and 1-3 working days to arrive.

Applicable Law

All interactions with the TCS website are subject to South African law.

Invitation to Do Business

Products displayed on the website are invitations to do business. Transactions are confirmed upon acceptance by TCS, communicated via email or telephone. Out-of-stock items during credit card transactions result in a full refund.

Stock

Efforts are made to monitor and remove out-of-stock products. TCS notifies customers if products are unavailable after a sale, offering alternative choices or refunds.

Cancelled Orders and Unwanted Goods

Under the distance selling act, customers have 7 days from receiving goods to cancel contracts. Goods must be returned in their original condition with packaging and must not have been worn. A 10% handling fee applies to cancellations/returns.

Free Gift With Purchase Terms

TCS will occasionally rewards customers by adding a Free gift with purchase according to spend. Free gifts are not able to be exchanged for other products (for example is a shirt size selected is to small TCS will not be liable to collect and replace the item for another item or for another size). If an order with a Free gift is returned the complete order which includes the Free gift will need to be returned as well. All items need to be unused and in a saleable condition. 

Electronic Communications

Visiting TCS or sending emails implies consent to electronic communication. TCS communicates primarily via email.

User Information

Accurate user information is required for purchases. Buyers must be over 18. Unauthorised registration is considered fraud.

Our Rights

TCS reserves the right to modify or withdraw the website and change these conditions. Continued use after changes implies acceptance.

Third Party Links

TCS may provide links to external sites but is not responsible for their content or privacy practices.

Security Policy

Credit card transactions are processed by various 3rd party providers with SSL encryption. The gateways we use provide security measures too protect personal information.

Monitoring

TCS has the right to monitor and investigate violations of conditions.

Updating of Terms and Conditions

TCS can change these terms, and your continued use implies acceptance.

Consent

By using TCS services, you agree to these terms and conditions, and not to copy or duplicate trademarks or designs.

If you have further questions or need clarification, feel free to reach out.

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