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TCS SA offers FREE delivery on watch orders over R1000 to all main centres. (Cape Town, Johannesburg, Durban, Pretoria, Port Elizabeth and East London). For orders under R1000 there will be a R100 delivery charge for main centres. For regional areas, there will be a shipping charge for R180 - this includes small towns or farms (If an incorrect shipping location fee is selected, our team will make contact to advise you of this). Please note that if you area is designated as a high risk area then there will also be a surcharge. We will not release parcels if the incorrect shipping option has been selected. (TCS will notify you in this case)
Processing & Delivery Times
TCS SA is committed to processing and dispatching orders as quickly as possible. Under normal circumstances, local orders are prepared for dispatch within 1–2 working days from the time the order is placed. Once dispatched, delivery typically takes 1–3 working days depending on your location. International deliveries may require additional time.
Please note that during the Black Friday and Festive Season period, high order volumes may result in slight delays in processing or courier delivery times. An additional few days may be required for your order to be prepared or delivered.
Please note that there might be a delay in order processing during the Black Friday/Festive season due to high sales volumes (an extra few days might be required for order processing or for our courier once an item is dispatched).
We will try have your order with you as soon as possible but TCS SA can not be held responsible for delays with are either unforeseen or out of our control (This includes third party contractor issues and load shedding). If an order is intended as a birthday gift or special occasion, please ensure your order is placed well in advance. Under no circumstance will TCS SA be liable for same day delivery.
Partner Store Orders
Partner store orders take between +- 7-10 working days for you to receive. All partner store its will have a notification on the relevant product page. Please review the shipping times on our product pages before placing your order.
Order Tracking Information
Once your order is shipped by our warehouse, a courier tracking number will be emailed via our online portal.
High Risk Areas
Please be aware that a surcharge may apply to areas classified as high-risk by our courier partners. If your delivery area falls under this category, TCS will notify you.
You will then have the option to:
- Pay the additional charge to proceed with delivery to the high-risk area.
- Redirect your parcel to an alternate address without a surcharge.
Approximate time taken from dispatch to the receipt of goods (once a courier waybill number is received)
• Major Centres via Express Courier: 1-2 working days
• Regional Areas via Express Courier: 2 to 3 working days
International Shipping
We are delighted to announce that our online store now offers international shipping, bringing our exceptional products to customers worldwide. Whether you're located across the street or on the other side of the globe, you can now enjoy the convenience of shopping from our diverse range of offerings. Our commitment to quality, reliability, and customer satisfaction extends beyond borders, and we look forward to serving and connecting with customers from diverse corners of the world. Experience the ease and accessibility of shopping with us, no matter where you are, and join our global community of satisfied customers who trust in our products and services.
We uses our trusted couriers for worldwide shipping, shipping charges will be calculated at the checkout stage. Please be aware that customs charges will apply when the parcel arrives in the destination country.
If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item to return into stock or requesting a refund.
You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours during the week between (8-30am and 5pm).
3rd Party Couriers
TCS makes use of 3rd party couriers and unfortunately we have no control over the service received or unexpected delays. If you have any questions or concerns regarding your parcel, please contact the relevant courier directly and provide your tracking number for assistance. TCS cannot be held liable or responsible for any third-party courier services.