FREQUENTLY ASKED QUESTIONS
How do I shop on the TCS website?
We have made shopping as simply as possible. Use our various search or product selection menus to find the product you require quickly and easily. Should you find anything you would like to purchase simply add it to your shopping cart. You will be taken to the cart page where you can either choose to checkout or continue shopping. Should you select the checkout option, you will then be asked for to enter in your delivery details as well as make a payment type selection.
Are you the official Casio distributor for South Africa and do you support products which have been purchased elsewhere?
TCS is an authorisedretailerof Casio watches andnotthe official distributor for Casio watches in South Africa. As a retailer, we do not support products which have not been purchased via our online store.
Do you offer spares or repairs?
Unfortunately we do not offer spares or repairs. All items which fall under warranty need to be assesed and repaired by the Casio South African agents. All products in need of repair will need to be sent to the Casio agents at your cost - TCS cannot be held liable to send, collect and return products which fall under warranty. If you require assistance with a Casio product you have purchased please - click here
Do you do quotes for insurance purposes?
Unfortunately we do not offer quotes for watches as insurers require a quote to be supplied from a physical retailer.
How do I track my order?
Once TCS has dispatched your order, you will receive your courier tracking number via email (you can also find the tracking number in your account backend). If you would like us to assist you with your tracking number please email email@example.com
Am I able to return a product?
Should an item not meet with your satisfaction for whatever reason you may return the goods to TCS within seven days of receipt. You will refund less all direct costs incurred by TCS associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged (watches must be unworn). A written reason for the cancellation must accompany the returned goods. If an unwanted product is returned and exchange for a different product, you will be charged or refunded any price difference plus return shipping.
What happens if the item I purchase is out of stock?
Should the situation arise that stock you have placed an order for is unavailable within the usual delivery period, TCS will contact you and notify you of the situation. You will then be given the option of cancelling or amending the order or waiting for new stock to become available.
Do you have a physical store, can I collect my order?
Unfortunately not, all purchases and payments must be completed via our online store. Orders are dispatched from our warehouse in Johannesburg and transported with our trusted Couriers. We do however, offer a collection option if you wish to collect your watch from the Johannesburg warehouse. (This option can be selected at the checkout stage)
How do I contact TCS and what are your trading hours?
For online sales support, contact us telephonically on 087 4700221. We also offer live website support and email support (we strive to respond to all emails within 2 hours of receipt). Our trading hours are Monday to Friday : 9am - 4-30pm (Excluding public holidays)
Do you support items purchased through Takealot?
Unfortunately if you have purchased a product through Takealot or any other marketplace you will need to work directly through that marketplace as you are effectively their client and not ours.
Is the shipping charge included in the total when trying to qualify for a free gift?
No, in order the to qualify for a free gift promotion, only the value of the actual product/s is taken into account and not extra charges such as shipping amounts.
Why is your main price always crossed out? Are you items always on sale?
The main price which is crossed out represents the watches RECOMMENDED RETAIL PRICE which you can expect to pay in a physical store. Sale items will be found in a sale or clearance category.
What is a partner supplier?
Watches ordered via our online store may be sourced from either the local authorised distributor, approved local retailers or approved international suppliers. All products listed on our online store come with a 1 year warranty. Stock sourced from a local retailer or global partner will be stated as a "Partner Supplier" on the product page.