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Shipping Information

Watch Orders

TCS offers FREE delivery on all watch orders over R1000 to all main centres such as Cape Town, Johannesburg, Pretoria and East London (For watch orders under R1000 there will be a R85 delivery charge for main centres). There will be a shipping charge for R150 for all regional areas such as small towns or farms (If an incorrect shipping location fee is selected, TCS will make contact to advise you of this).

Keyboards, Digital Pianos and Cash Registers

Delivery charges for keyboard and digital piano orders will be applied unless otherwise stated. The delivery fee is calculated by the system on the size and weight of the unit and will vary from R200-R500 depending on you location.

Collection in Johannesburg Available

Please note that you are able to collect your purchase from the Johannesburg warehouse.

Delivery Times

Please note that there might be a delay in order processing during the Black Friday/Festive season due to high sales volumes (an extra few days might be required for order processing or for our courier once an item is dispatched). We will try have your order with you as soon as possible but we will not be held responsible for delays with are either unforeseen or out of our control (This includes third party contractor issues). If an order is intended as a birthday gift or special occasion, please ensure your order is placed well in advance. Under no circumstance will TCS be liable for same day delivery.

TCS strives to fulfil orders as soon as possible. Under normal circumstances, the time it takes for a local order from when an order is placed until it is dispatched for delivery, is 1-2 working days. (Once an order is dispatched it may take between 1-3 working days).

Approximate time taken from dispatch to the receipt of goods (once a courier waybill number is received)

• Major Centres via Express Courier: 1-2 working days
• Regional Areas via Express Courier: 2 to 3 working days

If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund.

You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours during the week between (8-30am and 5pm)

Route Parcel Tracking and Insurance

TCS is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.